Support desk staff

Support

Helpdesk and on-site support for CCTV, Security and Intelligent Camera Systems.

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The support you need for your Axis or Milestone system

Axis Gold Partner and Milestone Premier Partner logos

Our Systems Support Desk is a centre of expertise and offers the support you need to get the most out of your system. We assist with:

  • Support for IT administrators and system users
  • System performance checks and health monitoring
  • System optimisation through best practice configuration
  • System updates, expansions and add-ons
  • Keeping your system protected against cybersecurity threats and vulnerabilities
  • User administration compliance with data protection rules
  • Extending your system’s lifecycle

As a long-standing Milestone Premier partner and Axis Gold Solutions partner we are able to offer the highest levels of support for systems of these two leading brands.

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Support for your system, new or existing

Helpdesk Support
Helpdesk Support

Dedicated to helping you swiftly

System Updates
System Updates

Get and keep your system in the best shape

Expansions & Add-ons
Expansions & Add-ons

Plan your further growth and new functionality

On-site Maintenance & Callouts
On-site Maintenance & Callouts

Engineering team for physical hardware support

Choose what level is best for you

Our Support Packages

Silver

Our Silver support level is a business essential to keep your system in a good condition and receive the help you need when you need it. Benefit from two of our support staff being assigned and dedicated to your account, ensuring you will always receive help from someone who knows your system.

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What’s included:

  • Administrator and user support
  • Problem diagnosis, trouble-shooting and resolution
  • Add-hoc patching of new vulnerabilities
  • Annual Milestone software update (if applicable)
  • Optional inclusion of on-site maintenance and callouts
  • Guaranteed discounts on Axis and Milestone products

Gold

Our Gold level support is for systems of high importance to your business. Offered at affordable rates, Gold support is our most popular package and is available for systems that have Milestone or Axis products at their core. This package is ideal for larger systems, multi-site businesses or when more complex integrations are at play.

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What’s included:

  • All that’s included with Silver support
  • Milestone software update plus firmware update of all system devices, e.g. cameras
  • Prioritised support with faster response times
  • User management (to help with data protection compliance)
  • Bespoke training sessions for new users

Platinum

Platinum is our top level support for business critical systems. Only available for Milestone and Axis systems commissioned or signed off by NW, Platinum support gives the additional peace of mind that our senior technicians will know your system thoroughly with monitoring in place to ensure maximum uptime and minimum disruptions.

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What’s included:

  • All that’s included with Gold support
  • Health monitoring and regular system checks
  • Optional 24/7 support extension

Our mission is to ensure your system is a reliable business tool

We are dedicated to help our customers create safer, more secure environments and run efficient businesses through the use of connected systems, and to help with supporting and maintaining these systems to ensure you get maximum benefits for the long-term.

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We're here to assist you

Find out how we can help, call us on 0151 633 2111

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