We are a leading technology company in the area of connected security systems, offering cutting-edge, intelligent video surveillance and access control solutions to business customers and public sector organisations throughout the UK.
This is an exciting opportunity for an IT professional with a solid grasp of networking, device and software management, and strong troubleshooting skills to embark on an engaging career with our growing, successful company.
Does this sound like it could be you? Read on…
You’ll have the chance to join a quality-focused, fast-moving environment that exposes you to next-generation security technologies, helping you expand your technical toolkit from day one. What’s more, you’ll receive ongoing training and a personalised development plan that builds on your strengths and supports your long-term growth. So, if you’re ready to push your IT career forward and immerse yourself in the latest advancements in intelligent security systems, read on and contact us today.
What you’ll be doing
As an IT Support Engineer – Security Systems, you’ll provide technical assistance and high-quality service to customers using our high-end security systems. Following introductory training, you’ll liaise directly with customers, remotely diagnosing and resolving technical issues, handling tickets, providing remote and telephone support to fault-find and resolve problems. Occasionally, on-site work may be required.
You’ll also be involved in product testing, customer onboarding and completing customer system health checks. You’ll configure, maintain, optimise and update customers’ security systems, maximising uptime and maintaining continuity of service to ensure our customers’ sites are safe and secure.
What we are looking for
To be considered as an IT Support Engineer – Security Systems, you will need:
- An IT degree, or, at a minimum, an HND qualification in IT
- Strong IT skills and a keen interest in technology
- A good understanding of computer networking and server management
- Experience working with SSL certification on Windows systems
- A minimum of three years professional experience in an IT role
- Good organisational and prioritisation skills
- Excellent written and verbal English language skills
- A team work mentality and can-do attitude
What we offer
- Competitive salary depending on experience and skill set
- Annual performance-based salary review
- 25 days’ holiday plus Bank Holidays, increasing over time
- Ongoing training and personal development plan
- Workplace pension
- Company sick pay (after 3 months probationary period)
- Private Health Insurance after one year of service
- Free membership with the gym next door to the company
- A friendly team work environment
The role is offered on a full-time, permanent basis, working Monday to Friday, 8:30 to 17:00.
Apply now
Express your interest by sending your CV and motivation for your application to [email protected].
Our selection process will follow these steps:
- First interview
- Personality test (online)
- Second interview and meet-the-team
- Employment and remuneration offer
Location for this role
NW Security Group Limited
New Hall Lane
Hoylake
Wirral
CH47 4BP
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